Privacy Policy

Information we collect

• Account info: parent/guardian name, email, and phone number.
• Player info entered by the parent: name, age, position, and training metrics (e.g. velocity, exit velo, times).
• Bookings, waitlist entries, training logs, and any video links you submit for feedback.

Children's information

Player profiles are created and managed by a parent or guardian, who is responsible for the information they provide. We use children's information only to deliver coaching and development services. Parents may view, edit, or request deletion of their player's data at any time.

Google Calendar (coaches)

When a coach connects their Google account, we request access to their Google Calendar solely to (1) display their schedule inside their Develop The Player back end and (2) add booked lessons to their calendar. Develop The Player's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not share or use Google calendar data for advertising, and a coach can disconnect at any time from Settings, which revokes our access.

How we use information

To schedule and confirm lessons, send reminders, track player development, process membership and feedback requests, and operate the service. We use trusted providers (e.g. hosting, email, payments) only as needed to run Develop The Player.

Lesson payments & cancellations

Lesson fees are set by and paid to your coach. When a coach has online payments enabled, you can pay by card or Cash App Pay after they approve your lesson; you may also pay the coach directly by Venmo, Cash App, Zelle, or cash. Cancellations made less than 24 hours before the lesson are 50% non-refundable (you'll be refunded 50%). Cancel 24+ hours ahead for a full refund. If a coach cancels, you're always refunded in full. Card refunds are issued to your original payment method; bank processing times vary.

SMS / text messaging

If you provide a mobile number and opt in, Develop The Player sends account-related text messages: lesson booking confirmations and reminders (typically the morning before and again on the day of a lesson), waitlist alerts, and one-time verification codes. These are transactional messages tied to your bookings — we do not send marketing texts, and we never sell or share your mobile number or opt-in data with third parties for their own marketing.

• Consent: By adding your mobile number and enabling text reminders (or verifying your number), you agree to receive automated SMS from Develop The Player at that number. Consent is not a condition of purchasing any service.
• Frequency: Message frequency varies based on your bookings and activity.
• Rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: Reply STOP to any message to unsubscribe at any time, or turn texts off under Settings → Text reminders. Reply HELP for help. After you opt out we may send a single confirmation that texts have stopped.
• Carriers: Mobile carriers are not liable for delayed or undelivered messages.

We use Twilio as our SMS service provider to deliver and verify these messages on our behalf; your number is processed by Twilio solely to provide this service. Questions or to stop texts, contact admin@developtheplayer.com.

Data requests & contact

To access, correct, or delete your data, contact us and we'll respond promptly. Questions about this policy? Email admin@developtheplayer.com.